Another Innovation Event

On 12 October we held our fourth Innovation Event. These workshops are a chance to use service design thinking to get a new perspective on an issue or start to develop a new idea. We think about personas, policy intent and customer journeys as well as using our innovation cards to explore ideas. Like all … Continue reading Another Innovation Event


Slade Green Big Local

National Management Trainee Katrina Rattu joined the London Borough of Bexley and is working in Stronger Communities. Here shares an update on Slade Green Big Local following a recent stakeholder engagement event.  The Slade Green Big Local is a lottery funded project run in partnership with the residents of Slade Green and Eastern Erith, with £1 … Continue reading Slade Green Big Local

What our staff think of the Design and Innovation Board

Since its inception in January this year, the Design and Innovation Board and the Innovation Event workshops which support it have generated 28 new ideas to do something differently. As well as the projects which have been pitched to the Board and supported through financial and other resources, there are at least 10 mini-projects actively … Continue reading What our staff think of the Design and Innovation Board

8 things we learned about Agile at GDS Academy

Thanks to an agreement between the LGA and the GDS Academy, local government officers can currently attend the Academy’s courses for free. This is a great opportunity to share and embed a digital and agile approach across the sector, and build skills and consistency. Attending the Digital and Agile Foundation Course in Fulham this September … Continue reading 8 things we learned about Agile at GDS Academy

NGDP alumni workshop: Design in the Public Sector

NGDP Alumni Ellen Care (Transformation & Change team) shares some reflections on a recent session with the Design Council. In August, I attended a National Graduate Development Programme alumni event with the Design Council hosted by the Local Government Association.  Jonathan Ball led a masterclass on Design in the Public Sector and led us through … Continue reading NGDP alumni workshop: Design in the Public Sector

Evolve and learn

Kerry Worthington from the Transformation & Change team, shares some thoughts on how user research techniques helped improve our e-learning platform. In conjuction with Learning at Work Week (15-21 May) we launched our new look elearning site, Evolve (previously known as Ilearn).  We love our new look and have had some really positive feedback already. … Continue reading Evolve and learn