2017: Our year of innovation

It’s been a while since we posted a blog, but our Innovation Lab continues to thrive.

The Lab has expanded beyond the physical confines of one room, spreading out onto walls across the building and into the mind set of teams across the Council. Supported by an enthusiastic Corporate Leadership Team, we’re using design thinking to explore innovation and change more than ever before.

This year sees the continuation of projects with colleagues from FutureGov and RedQuadrant, but also a growing confidence to put the theory and skills we’ve been learning into practice without extra support from external organisations.


Matt from Red Quadrant takes a team from Adult Social Care through a sprint planning session

More than ever, user research is a key component in our toolkit, with in-depth interviews and guerrilla techniques making their way into projects to improve housing services, the transition between children’s and adult social care, and even into the content and design of our Corporate Plan.


Colleagues involved in user research for our Corporate Plan come together to synthesize the findings

Our very own Bexley D. School has seen two cohorts undertake a new ‘Introduction to User Research’ module, learning some of the theory and getting out there in the world to talk to real people using new found confidence and techniques. Everyone who has been involved so far has found it an incredibly valuable and inspiring experience.

Most exciting of all, we’re about to launch a new Design and Innovation Board. The refresh of our corporate governance structures and creation of this new Board demonstrate our commitment to using fresh thinking and new approaches in our journey towards self-sufficiency.

We’ll be sharing more updates on our innovation journey and the development of the Design and Innovation Board here and on Twitter – follow us @Innovate_Bexley and get in touch!