Improving the experience of visiting the Civic Offices

The Digital and Customer Programme has recently got up and running. As the name suggests, there is a broad remit, and “digital” and “customer” are the kinds of words that can mean different things to different people. We thought it might be easier to just show what we’re doing. We work closely with our Head … Continue reading Improving the experience of visiting the Civic Offices

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Senior leader perspectives – The barriers and enablers to civic participation

What could this look like in Bexley? We learnt from three exemplars that committed leadership was a vital feature to their establishment and continued success. Considering this, we deemed it necessary to gather senior leader perspectives on civic participation within Bexley. These conversations were designed in a way to gain insights on the following themes: -           … Continue reading Senior leader perspectives – The barriers and enablers to civic participation

Connected Communities in Bexley, rethinking citizen participation

Last week, I joined several of my colleagues for our Connected Communities kick off meeting. The Connected Communities enquiry aims to explore a number of key themes around improving civic participation, unlocking the assets within our communities, engaging residents more in their local places and involving citizens in decision making. By harnessing design techniques, we … Continue reading Connected Communities in Bexley, rethinking citizen participation

Five things we learned at Design in the Public Sector

In February this year, a multi-organisational team from Bexley embarked on the first Public Health themed incarnation of the Design in the Public Sector programme, run by the Design Council and funded by the LGA. Staff from the Council’s Transformation & Change and Community Partnerships teams joined colleagues from Bexley Voluntary Service Council and NHS … Continue reading Five things we learned at Design in the Public Sector

Design in the Public Sector: Workshop 1 + 2

A cross-organisational team from Bexley was successful in applying to the Design in the Public Sector programme, which this year focuses on challenges around public health. Earlier this month, four staff from NHS Bexley Clinical Commissioning Group, Bexley Voluntary Service Council and London Borough of Bexley kicked off the project at the first workshops hosted … Continue reading Design in the Public Sector: Workshop 1 + 2